Refund and Return Policy

Our Commitment to Your Satisfaction

At Audree Print LLC, we are dedicated to providing you with high-quality desk accessories, notebooks, pens, pencils, and HP printers that meet your expectations for performance, durability, and style. Based in Sheridan, Wyoming, we take pride in offering products that enhance your workspace and inspire creativity. Our mission is to ensure that every customer is completely satisfied with their purchase, and our comprehensive Refund and Return Policy is designed to provide you with peace of mind when shopping at audreeprint.shop.

We understand that sometimes a product may not meet your needs or expectations, and we’re here to make the return and refund process as smooth, transparent, and hassle-free as possible. Powered by Stripe, our payment processing partner, we offer fast and secure refunds, ensuring that you can shop with confidence. Whether you’re purchasing for personal use, a classroom, or a corporate office, our policy is crafted to prioritize your satisfaction while maintaining fairness and clarity. This detailed Refund and Return Policy outlines the steps, conditions, and processes for returning products and requesting refunds, ensuring that you have all the information you need to make informed decisions.

Overview of Our Refund and Return Policy

At Audree Print LLC, we stand behind the quality of our products. Our Refund and Return Policy is designed to be customer-friendly, allowing you to return eligible products within a specified period if they don’t meet your expectations. Below is a summary of the key points of our policy, followed by detailed explanations of each aspect:

  • Return Window: Most products are eligible for return within 30 days of delivery.

  • Condition of Returns: Products must be unused, in their original packaging, and in the same condition as when received.

  • Refund Processing: Refunds are processed quickly via Stripe, typically within 3-5 business days of receiving the returned item.

  • Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error (e.g., defective or incorrect item).

  • Eligibility: Certain products, such as customized or clearance items, may have specific return conditions.

  • Global Support: Our policy applies to customers in the United States and internationally, with clear guidelines for international returns.

Our goal is to make the return and refund process as straightforward as possible, ensuring that you feel confident in your purchase and supported by our team every step of the way.

Why We Offer a Generous Refund and Return Policy

At Audree Print LLC, we believe that a strong refund and return policy is a cornerstone of building trust with our customers. Here’s why we’ve designed our policy to be comprehensive and customer-centric:

  1. Customer Confidence: We want you to shop with assurance, knowing that if a product doesn’t meet your expectations, you have the option to return it.

  2. Commitment to Quality: Our products are rigorously tested for quality, but we understand that individual needs vary. Our policy ensures that you can return items that aren’t the right fit.

  3. Fast and Secure Refunds: By using Stripe, we can process refunds quickly and securely, ensuring that your funds are returned to you promptly.

  4. Transparency: We provide clear guidelines and instructions, so you know exactly what to expect when initiating a return.

  5. Global Accessibility: Whether you’re in the United States or shopping internationally, our policy is designed to accommodate customers worldwide.

Eligibility for Returns

To ensure a smooth return process, we’ve outlined the conditions under which products can be returned. Most items purchased from audreeprint.shop are eligible for return, provided they meet the following criteria:

General Return Conditions

  • Timeframe: Returns must be initiated within 30 days of the delivery date. This gives you ample time to evaluate your purchase and decide if it meets your needs.

  • Condition: Products must be unused, in their original condition, and returned with all original packaging, tags, and accessories (e.g., manuals, cables, or other components included with HP printers).

  • Proof of Purchase: You must provide proof of purchase, such as your order confirmation email or order number, to process a return.

  • Non-Damaged Items: Items must not be damaged due to misuse, neglect, or improper handling.

Non-Returnable Items

While most of our products are eligible for returns, certain items may not be returnable due to their nature or specific circumstances. These include:

  • Customized Products: Items that have been personalized or custom-made to your specifications (e.g., custom-engraved pens or notebooks) are non-returnable unless defective.

  • Clearance or Final Sale Items: Products marked as “clearance” or “final sale” on our website are not eligible for return unless they are defective or incorrect.

  • Opened Software: Software included with HP printers or other products that has been opened or activated is non-returnable.

  • Gift Cards: Digital or physical gift cards are non-returnable and non-refunded.

If you’re unsure whether your item is eligible for return, please contact our customer support team at (307) 293-1516 or vuvantu.amz2023@gmail.com, and we’ll be happy to assist you.

How to Initiate a Return

Returning a product to Audree Print LLC is a straightforward process. Follow these steps to initiate a return:

  1. Contact Our Support Team: Reach out to us via phone at (307) 293-1516, email at vuvantu.amz2023@gmail.com, or through the contact form on audreeprint.shop. Provide your order number, the item(s) you wish to return, and the reason for the return.

  2. Receive a Return Authorization: Our team will review your request and issue a Return Merchandise Authorization (RMA) number if your return is approved. This number must be included with your return shipment.

  3. Package the Item: Securely package the item(s) in their original packaging, including all accessories, manuals, and tags. Include a copy of your order confirmation or the RMA number in the package.

  4. Ship the Item: Send the package to the return address provided by our support team (typically our headquarters at 30 N Gould St #55380, Sheridan, WY 82801, unless otherwise specified). Customers are responsible for return shipping costs unless the return is due to our error.

  5. Track Your Return: Use a trackable shipping method to ensure that your package reaches us safely. We recommend retaining your tracking number until the return is processed.

  6. Receive Your Refund: Once we receive and inspect the returned item, we’ll process your refund via Stripe, typically within 3-5 business days. You’ll receive a confirmation email once the refund is issued.

If you have any questions or need assistance during the return process, our customer support team is available to guide you every step of the way.

Refund Process

We strive to make our refund process as fast and transparent as possible. Here’s what you can expect when requesting a refund:

  • Refund Eligibility: Refunds are issued for eligible returns that meet the conditions outlined above. If the return is due to our error (e.g., defective or incorrect item), we’ll also cover the return shipping costs.

  • Refund Method: Refunds are issued to the original payment method used for the purchase (e.g., credit/debit card, Apple Pay, or Google Pay). If the original payment method is unavailable, we may issue a refund via an alternative method, such as a bank transfer or store credit, at our discretion.

  • Processing Time: Once we receive and inspect the returned item, we’ll process your refund within 3-5 business days. Depending on your bank or payment provider, it may take an additional 3-7 business days for the refund to appear in your account.

  • Notification: You’ll receive an email confirmation once your refund has been processed, including details about the amount refunded and the expected timeframe for the funds to appear.

Thanks to Stripe’s efficient payment processing, we can ensure that your refund is handled quickly and securely, minimizing any inconvenience.

Returns Due to Our Error

At Audree Print LLC, we take great care to ensure that your order is accurate and arrives in perfect condition. However, in the rare event that you receive a defective, damaged, or incorrect item, we’ll make it right at no additional cost to you. Here’s how we handle such cases:

  • Defective Items: If your product is defective or does not function as described, contact us within 30 days of delivery to initiate a return. We’ll provide a prepaid return shipping label and either replace the item or issue a full refund, based on your preference.

  • Damaged Items: If your item arrives damaged due to shipping or handling, please notify us within 7 days of delivery. We’ll arrange for a replacement or refund and cover all return shipping costs.

  • Incorrect Items: If you receive an item that differs from what you ordered, contact us immediately. We’ll send the correct item at no cost to you and provide a prepaid label to return the incorrect item.

To report an issue with your order, please contact us at (307) 293-1516 or vuvantu.amz2023@gmail.com, and include photos of the item (if applicable) to help us process your request quickly.

International Returns

We proudly serve customers around the world, and our Refund and Return Policy applies to international orders as well. However, there are a few additional considerations for international returns:

  • Return Shipping Costs: International customers are responsible for return shipping costs unless the return is due to our error (e.g., defective or incorrect item).

  • Customs and Duties: Any customs fees, import duties, or taxes incurred during the return process are the responsibility of the customer. We recommend checking with your local customs office for details.

  • Return Address: International returns should be sent to the address provided by our support team, which may differ from our Sheridan, Wyoming headquarters.

  • Processing Time: Due to international shipping, returns may take longer to reach us. Once received, we’ll process your refund within 3-5 business days.

If you’re an international customer with questions about returns, our support team is available to provide guidance and ensure a smooth process.

Why Choose Audree Print LLC?

Our Refund and Return Policy is just one of the many reasons to shop with Audree Print LLC. Here’s what sets us apart:

  • High-Quality Products: Our desk accessories, notebooks, pens, pencils, and HP printers are designed for durability, style, and performance.

  • Customer-Centric Approach: We prioritize your satisfaction, offering a generous 30-day return window and fast refund processing.

  • Secure Payments: Powered by Stripe, our payment system ensures that your transactions and refunds are safe and reliable.

  • Global Reach: We serve customers across the United States and internationally, with policies designed to accommodate a global audience.

  • Exceptional Support: Our team is available via phone, email, or our website to assist with returns, refunds, or any other questions.

Contact Us for Return Support

If you have any questions about our Refund and Return Policy, need assistance with a return, or want to discuss your options, our customer support team is here to help. You can reach us via:

  • Phone: (307) 293-1516 (Monday–Friday, 9:00 AM–5:00 PM MST)

  • Email: vuvantu.amz2023@gmail.com

  • Website: audreeprint.shop (contact form and live chat available)

  • Mail: Audree Print LLC, 30 N Gould St #55380, Sheridan, WY 82801

We’re committed to making your shopping experience with Audree Print LLC exceptional, from the moment you place your order to the resolution of any issues. Thank you for choosing us as your trusted source for premium office supplies and printing solutions.